Will the service provider's name or logo appear anywhere on the pack?
No. The service provider's name and logo appear nowhere on the pack, the disclosure statement, the disclosure details or the preparation notes: not on any page, not in a footnote, not in the file names and not in the file properties. Each one carries only your agency's name, logo, colours and agent, with a statement that your agency prepared it.
Who owns the pack?
Your agency does. Once it's built, the pack is yours to keep, change, add your own pages to and reuse as you wish. Documents inside it, such as Landgate plans and strata manager reports, stay subject to their own owners' terms.
Does the disclosure statement still need checking?
Yes, but checking is all it needs. Everything the documents can answer is filled in, including the year's contributions, instalments and due dates, with page references to the pack. Add the seller's details, check it against the disclosure details sheet, then give it to the buyer before they sign the contract.
We use the REIWA disclosure statement. Can it be filled in instead?
Yes, if your agency is a REIWA member. Only REIWA members can upload the REIWA form: upload your agency's blank REIWA disclosure form once in your agency settings. From then on, every pack anyone at your agency builds comes out with the REIWA form filled in. It's optional, and you can replace or remove it whenever you like. Agencies that are not REIWA members, and members who don't upload it, get Landgate's approved form filled in. Either way you also get the disclosure details sheet, with every answer and figure and the pack page it comes from.
Who prepares the pack, and how accurate is it?
Your agency does, using the Pack Builder. The pack says it was prepared by your agency from documents your agency supplied. Figures and dates are read for you, but nothing reads every document perfectly, so treat it the way you would a pack your admin team put together: proofread every page before it goes to a buyer.
Can we use it to win listings?
Yes. Open a free sample pack, add your agency name, logo and colours, and show the seller exactly what your agency will produce for their property: no sign-up and no cost. Or build one from the strata documents the seller already has, or show a finished pack from an earlier sale. Anything still to come shows as TBA, and you can rebuild free within 60 days once it arrives.
Can we charge it to the seller?
Yes, if you choose. Pay by card when you build. Stripe issues a tax invoice that names the property, so you can add it to the seller's marketing costs like any other campaign item, or keep it as an agency cost.
Can I change the pack once it is built?
Yes. You download the PDF and it is yours: add pages, take pages out, change figures or notes, or combine it with your own material in any PDF editor.
Do I need every document before I start?
No. Build with what you have. Anything still to come shows as TBA, or you can leave it out, and the pack page gives you the request to send the seller or strata manager.
The AGM has just been held, but the minutes aren't out yet. Now what?
Build with the current minutes and add the notice of meeting. The proposed levies appear on the cover beside the current ones. When the minutes arrive, remove the notice, update the figures and rebuild free within 60 days.
Can the rest of my team use it?
Yes. Anyone who signs in with your agency email address shares your agency's packs, logo and colours, and can add documents or change figures.
What happens to the documents we upload?
They are kept privately by the service provider, filed by property address with a record of when and how each arrived, as set out in the terms of use. That is how your agency can reuse a document it already has for another lot in the same scheme, under Documents. The terms of use explain when common building documents may be offered to other users for the same building; lot-specific documents, contracts and owners' personal details are never shared.
Does it work on a phone?
Yes. Photograph a paper document page by page, or choose files, and the pages go straight into the pack.
